Responsible Gaming

Every form of gambling carries financial risk. No outcome is guaranteed, and losses are always a possibility. Responsible gambling begins with accepting this fact and setting clear boundaries before you start.

Sky247 encourages all players to approach betting as a leisure activity, not a source of income. Keeping control of your time and spending is essential to protecting both your finances and your emotional wellbeing.

Principles to Follow

• Set a budget. Decide in advance how much you can afford to lose. Never exceed that amount.
• Treat gambling as entertainment. The cost of playing is part of the experience, not a loss to be recovered.
• Avoid chasing losses. Attempting to win back money already lost often leads to greater financial harm.
• Keep track of time. It is easy to lose track of time while betting. Set time limits before each session.
• Play with a clear mind. Avoid gambling when you are under stress, emotionally distressed, or under the influence of alcohol or substances.
• Balance gambling with other activities. Healthy leisure includes a wide range of interests beyond betting.
• Never borrow money to gamble. Using credit or borrowed funds to bet significantly increases financial risk.

Using the account tools available on the platform helps you stay in control and play responsibly over the long term.

Gambling addiction can develop gradually and is not always easy to identify. Being aware of the warning signs is the first step toward addressing the issue.

The following indicators may suggest that gambling has become a problem:

• Spending more than intended. Regularly exceeding your planned budget during betting sessions.
• Inability to stop. Feeling unable to stop playing even when you want to.
• Chasing losses. Continuing to bet in an attempt to recover money that has already been lost.
• Neglecting responsibilities. Allowing gambling to interfere with work, studies, or family obligations.
• Lying about gambling. Concealing the amount of time or money spent on betting from friends or family.
• Borrowing or selling assets. Seeking funds from others or selling personal belongings to finance gambling.
• Emotional dependence. Feeling restless, irritable, or anxious when not gambling.
• Gambling to escape. Using betting as a way to cope with stress, depression, or personal difficulties.
• Preoccupation with gambling. Constantly thinking about upcoming bets, past losses, or how to get more money to play.
• Failed attempts to reduce gambling. Trying and failing to cut down on betting activity despite repeated efforts.

Gambling addiction is a recognised condition that can have serious consequences for your health, finances, and relationships. Identifying these signs early and seeking support is important.

If gambling has begun to negatively affect your life, practical steps are available to help you regain control. The following recommendations can support a healthier relationship with betting:

• Use deposit limits. Set a daily, weekly, or monthly deposit cap through your account settings to restrict how much you can fund your account.
• Activate session time limits. Limit the duration of each gambling session to maintain awareness of time spent.
• Request a cooling-off period. Take a short break from gambling by temporarily suspending your account for a defined period.
• Use self-exclusion. If you feel that a longer break is necessary, self-exclusion allows you to block access to your account for an extended duration.
• Avoid alcohol and substances while betting. These impair judgement and increase the likelihood of reckless decisions.
• Speak to someone you trust. Sharing your concerns with a friend or family member can provide perspective and emotional support.
• Seek professional help. Counsellors and therapists trained in addiction can provide structured guidance tailored to your situation.
• Contact a helpline. Dedicated support services in India are available at no cost and offer confidential assistance.
• Keep a gambling diary. Recording your sessions, expenditure, and emotional state helps identify patterns and triggers.
• Replace gambling with alternative activities. Structured hobbies, exercise, and social engagement can reduce the urge to bet.

Taking action early is the most effective way to prevent addiction from deepening. Support is available, and no step toward recovery is too small.

If you or someone close to you is struggling with gambling addiction, professional help is available in India. Confidential support can make a significant difference.

The following organisations offer guidance and assistance:

• iCall (India): A psychological counselling service run by TISS (Tata Institute of Social Sciences). Available to individuals experiencing addiction-related distress. Website: icallhelpline.org Helpline: 9152987821
• Vandrevala Foundation Helpline: A 24/7 mental health helpline operating across India, offering free and confidential support for addiction and emotional difficulties. Helpline: 1860-2662-345 / 1800-2333-330 Website: vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neuro Sciences): A premier mental health institution in Bengaluru providing addiction treatment and counselling services. Website: nimhans.ac.in
• Parivarthan Counselling, Training & Research Centre: Offers individual counselling and support for behavioural addictions, including gambling. Helpline: +91-76766 02602 Website: parivarthan.org
• Gamblers Anonymous India: A peer support network for individuals affected by compulsive gambling, following a structured recovery programme. Website: gamblersanonymous.org

Reaching out for help is a sign of strength. These resources are free, confidential, and available to anyone in need.

If you are experiencing difficulties related to gambling and need assistance with your account, the Sky247 support team is available to help. You can request account controls, ask for information about self-exclusion, or simply seek guidance on responsible gaming tools.

The following contact options are available:

• Live Chat: Available directly on the Sky247 website for immediate assistance during operating hours.
• Email Support: Send a detailed message to the support team for account-related queries and responsible gaming requests.
• Help Centre: Access the FAQ and self-help resources on the Sky247 platform for information on account controls and policy details.

All responsible gaming requests are handled with confidentiality and care. The support team is trained to assist with account restrictions, cooling-off periods, and self-exclusion without judgement.